Which couriers do you use for deliveries?
We rely on trusted logistics partners, including BRT, to ensure efficient and traceable shipments throughout the country.

Which areas of Italy do you ship to? Islands too?
Yes, we ship throughout Italy, including the islands, except for specific exceptions communicated during the order phase.

How long does it take for the order to be shipped?
Orders are generally processed within 2 working days, except in special cases related to product availability or order volume.

Is it possible to collect the order on site?
Yes, collection is available at the Turin store, in Corso Regina Margherita 440.

Is free shipping available?
We offer free shipping for orders over 89 EUR, unless there are active promotions or special conditions.

Can I choose a delivery day or time slot?
It is not possible to select a specific time slot or day at this time. Deliveries are made during normal business hours.

What payment methods are accepted?
Major credit cards, PayPal and bank transfer are available. Other methods may be activated periodically.

Is cash on delivery available?
No, for organizational and security reasons, cash on delivery is not possible.

Is it possible to change or cancel an order?
For any changes or cancellations, please write promptly to ordini@biobottegacasa.com.

What happens if a product I ordered is not available?
In case of unavailability, the customer is contacted to agree on the most suitable solution: replacement, postponement or refund.

What types of items do you deal with?
Biobottegacasa offers selected items for the home, daily well-being and personal care, with particular attention to quality, functionality and design.

Are the products eco-sustainable or Made in Italy?
Many items come from Italian, sustainable or artisanal realities. Each product sheet specifies the main characteristics.

Is gift wrapping service available?
Yes, we offer gift wrapping upon request for a small fee. The service can be selected during checkout.

Can I return a product if I am not satisfied?
Returns are accepted only for damaged or defective products, in compliance with current regulations.

What are the methods and times for a return?
To open a return procedure, you must contact support. The methods will be communicated based on the individual case.

Who pays the return shipping costs?
Return costs may vary depending on the reason and the case. Details will be provided at the time of request.

When will I receive my refund?
The refund is issued after receipt and verification of the returned item at our point of sale.

Do I need to register to place an order?
It is not mandatory, but creating an account allows for a smoother and more personalized shopping experience.

How can I contact customer service?
Our team is available via email at: ordini@biobottegacasa.com, by phone: at 0114074000 (Int. 7) or via WhatsApp at 333 1091856.

Is it possible to subscribe to the newsletter?
Yes, you can sign up at any time to receive updates, news and exclusive offers.

Do you have physical stores?
Yes, we are present with three points of sale:

- TURIN - C.SO REGINA MARGHERITA:
Corso Regina Margherita, 440 - 10151 Turin (TO)

- TURIN - DORA PARK
Via Treviso, 16 - 10144 Turin (TO)

- AOSTA - CC L'AMERICA
L'Amerique Village, 75/A - SS 26 - 11020 Quart (AO)

Do you have any promotions or periodic offers?
Yes, promotions and offers are communicated through the site or newsletter. We recommend that you sign up to stay updated.